Reviews and reputation
Automatic review requests after every job, and a reply to every review, good or bad.
- SMS and email requests at the right moment
- AI-drafted replies you approve
- Alerts when a bad review arrives
- Reviews shown on your website
Reviews & brand
Look trustworthy at a glance.
More five-star reviews, thoughtful replies and a brand that looks the part.
★ 4.9128 Google reviews
SSarah M. ★★★★★
Came out the same night and fixed our switchboard. Lovely guy.
BBright Spark replied
Thanks so much, Sarah. Dan loved helping you sort it out. See you next time.
✓ Drafted by AI, approved by MaklineBusinesses and figures shown are examples.
What you get.
Branding starter kit
A logo, colours, fonts and brand voice so everything you put out looks and sounds like you.
- Logo in all the formats you need
- Colour palette and fonts
- Brand voice guide for posts and replies
- Social media and document templates
Why it matters.
9 in 10
Australians say reviews shape which local business they choose.
Podium consumer survey, 2026Every
customer gets a polite review request by SMS or email after each job.
Makline review automation0
fake or filtered reviews. We follow the Australian Consumer Law.
ACCC guidanceHow it works.
People lead. AI does the heavy lifting.
- HISet up
We connect your booking or job system so requests go out automatically.
- AIAsk
AI sends each customer a friendly request at the right time.
- AIDraft
AI drafts a reply to every new review.
- HIApprove
A person checks each reply before it's posted.
- HI + AIReport
You see your rating and review count grow every month.
Which plan includes it.
All prices in AUD, excluding GST.
| Service | Launch$1,490+ once | Found$299/mo | Grow$799/mo | Automate$1,499/mo |
|---|---|---|---|---|
| Branding starter kit | ✓ | – | – | – |
| Automatic review requests | – | ✓ | ✓ | ✓ |
| Review replies, human-approved | – | ✓ | ✓ | ✓ |
| Bad review alerts | – | ✓ | ✓ | ✓ |
Questions? Answers.
Is it legal to ask for reviews?
Yes. Asking every customer is fine. Offering big rewards, hiding negative reviews or writing fake ones breaks the Australian Consumer Law, and we never do it.
What about health practitioners?
Ahpra rules ban testimonials in advertising for regulated health services, so for clinics we handle reviews differently and keep marketing within the rules.
What if I get a bad review?
You'll get an alert straight away. We draft a calm, professional reply for you to approve.
Which review sites do you cover?
Mainly Google, plus Facebook and industry sites where they matter for your business.
Explore more services.
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Social mediaPosts, reels and captions made with AI, written in your voice and checked by people, every week.
AdsGoogle, Meta and TikTok ads aimed at your suburbs and your ideal customers, with every dollar tracked.
AI assistantsAI receptionists, chat assistants, booking and follow-up that work 24/7, set up and supervised by people.