AI phone receptionist
Answers every call, books appointments, takes messages and texts back missed calls.
- Natural Australian-sounding voice
- Books into your calendar
- Texts you the job details
- Hands over to you when needed
AI assistants
Every call answered. Every lead followed up.
AI receptionists, chat assistants, booking and follow-up that work 24/7, set up and supervised by people.
Incoming · 11:07 pm
Businesses and figures shown are examples.
What you get.
AI chat assistant
Answers questions and captures leads on your website, Messenger, Instagram and WhatsApp.
- Trained on your services and prices
- Books jobs and appointments
- Sends leads to your inbox
- Learns from new questions
Online booking and quotes
Booking calendars, deposits, reminders and instant quote forms.
- Online booking 24/7
- Deposits to cut no-shows
- SMS reminders
- Instant quote requests
CRM and lead follow-up
Every enquiry in one inbox, with instant replies and automatic follow-ups.
- All leads in one place
- Instant first reply
- Follow-up messages that run on their own
- Simple pipeline view
Email and SMS marketing
Newsletters, offers and win-back messages to customers who opted in.
- Welcome and win-back messages
- Birthday and seasonal offers
- Spam Act compliant lists
- Monthly results
Workflow automation
Connect your forms, CRM, Xero or MYOB so admin happens on its own.
- Invoices created automatically
- Job notes and reminders
- Data copied between apps
- Fewer manual steps
Why it matters.
24/7
answering for calls, chats and messages, including nights and weekends.
Makline AI assistantsSeconds
to reply to a new enquiry, instead of hours.
Automatic follow-upAlways
clear to callers that they're speaking with an AI, with a person a step away.
Our AI rulesHow it works.
People lead. AI does the heavy lifting.
- HIMap
We learn your services, prices and how you like to handle enquiries.
- HIScript
We write what the assistant says and when it hands over to you.
- AITrain
AI learns your business from your website and documents.
- HITest
A person tests real calls and chats before launch.
- HI + AISupervise
We review conversations and improve the assistant monthly.
Which plan includes it.
All prices in AUD, excluding GST.
| Service | Launch$1,490+ once | Found$299/mo | Grow$799/mo | Automate$1,499/mo |
|---|---|---|---|---|
| AI chat assistant | – | – | ✓ | ✓ |
| AI phone receptionist | – | – | – | ✓ |
| CRM and lead follow-up | – | – | – | ✓ |
| Email and SMS marketing | – | – | – | ✓ |
| Workflow automation | Available as an add-on with any plan | |||
Questions? Answers.
Will callers know it's an AI?
Yes. The assistant introduces itself as an AI assistant for your business, and transfers to you or takes a message when a caller asks for a person.
What does the AI phone receptionist cost to run?
It's included in Automate, with call minutes billed separately at cost plus a small margin. We cap usage so there are no surprises.
What if it gets something wrong?
We test it before launch, review conversations every month, and set clear rules for when it hands over to you.
Is customer data safe?
Data stays in accounts you own, we use two-step sign-in, and we follow Australian privacy rules.
Explore more services.
WebsitesFast, mobile-friendly websites, drafted by AI and polished by people.
Google & MapsGoogle Business Profile, local SEO and AI search, so customers find you on Google, on Maps and in AI answers.
Reviews & brandMore five-star reviews, thoughtful replies and a brand that looks the part.
Social mediaPosts, reels and captions made with AI, written in your voice and checked by people, every week.
AdsGoogle, Meta and TikTok ads aimed at your suburbs and your ideal customers, with every dollar tracked.